FAQs

Wardrobes, mattress, bed frames, sofa beds, bookshelf and cabinet, dining tables and chairs.

Normally for available stocks products, the delivery leadtime is about 7-14 working daysafter payment confirmation. For those indent basis products, the delivery leadtime is about 21-30 working days upon order confirmation.

Our delivery team will contact you via SMS within 3 days for delivery arrangement.

Currently, we operate mainly as an online platform for our sales. We are unable to provide display sets for viewing, as this allows us to keep costs low and offer you an ideal price.

Our warehouse address is:

5 Tuas Ave 5

Hup Hin Building

Level 4M

Singapore 639344

All our goodsare provided FREE delivery and installation service. Unless the followingScenarios are chargeable:

· Condo/Apartmentunits: $15

· Non-liftaccessibility: $10 per item for every flight of stairs requiring manual delivery.

· Please ensure someone is around to receive the order at the stated delivery address. Anyunsuccessful delivery attempts will result in a re-delivery fee of $45.

· Item delivered and assembled is not eligible for refund/return (Note: 15 days return is adefault setting by Shopee and is not applicable to Vhive items)

Any changes ofconfirmed delivery date, kindly email contact@lulufurniture.sg at least 48 hours beforedelivery. Please provide your order number thatcan be found in the confirmation email sent to you.

Cancellation of order should be done via email to contact@lulufurniture.sg at least 48 hours before delivery.Please provide your order number that can be found in the confirmation email sent to you. Cancellation is not allowed for customized items after confirmation of order.

We advise our customers to inspect the furniture carefully for damages before makingpayment. Though rare, there is a possibility of manufacturing defects or even furniture beingdamaged during transportation. Should you detect any damage or defect e.g knocks, dent orcracks, inform us immediately email to contact@lulufurniture.sg, You have the right to rejectthe merchandise upon delivery at no cost, except for clearance/1 SET OFFER/AS‐IS products.

Return Policy

Most products are eligible for return, except for the following:

• 
  Customised items (including customised colours, cable holes, or any dimensional/structural modifications)
  
• 
  Clearance / 1-Set Offer / As-Is items
  
• 
  Products that are not in new and unopened condition
  
• 
  Products that have been opened, used, stained, torn, washed, discoloured, dented, damaged, or contain any fragrance/odour traces
  

Return requests must be submitted within 7 days from the date of delivery to qualify for a full refund. Please note that collection fees will apply and will be deducted from the refund amount.

Return Requirements

1. 
   The Buyer may return the item(s) directly to our warehouse, provided that the product is in good, original, and unused condition with all packaging intact.
   
2. 
   If the Buyer prefers the Seller to arrange collection, an additional pickup fee of SGD 160 will be charged.
   

The Seller reserves the right to reject any return or exchange if the item(s) are not received in good and original condition.

Warranty covers
• structure
• mechanisms
• hinges etc

What is not covered under this Warranty Scheme?

Products that are:

• Stored or assembled incorrectly
• Used inappropriately, abused, or misused
• Altered without authorization by Lulu Furniture
• Cleaned with wrong cleaning methods or products
• Damaged due to normal wear and tear
• Damaged due to any impacts or accidents
• Placed at outdoors or in humid environment
• Used for non-domestic purposes (unless stated otherwise)
• Bought as display sets
Transferred from buyer to another party
• Damaged due to pest infestations
• Not backed by valid sales order
• Exported out of Singapore