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Normally for available stocks products, the delivery leadtime is about 7-14 working daysafter payment confirmation. For those indent basis products, the delivery leadtime is about 21-30 working days upon order confirmation.
Our delivery team will contact you via SMS within 3 days for delivery arrangement.
Currently weare doing online platform as our main sales channel, we have warehouse at 800 Upper Bukit Timah Road. But we are unable to provide DISPLAY set for viewing.So that we can offer you an ideal price.
All our goodsare provided FREE delivery and installation service. Unless the followingScenarios are chargeable:
· Condo/Apartmentunits: $15
· Non-liftaccessibility: $10 per item for every flight of stairs requiring manual delivery.
· Please ensure someone is around to receive the order at the stated delivery address. Anyunsuccessful delivery attempts will result in a re-delivery fee of $45.
· Item delivered and assembled is not eligible for refund/return (Note: 15 days return is adefault setting by Shopee and is not applicable to Vhive items)
Any changes ofconfirmed delivery date, kindly email firstname.lastname@example.org at least 48 hours beforedelivery. Please provide your order number thatcan be found in the confirmation email sent to you.
Cancellation of order should be done via email to email@example.com at least 48 hours before delivery.Please provide your order number that can be found in the confirmation email sent to you. Cancellation is not allowed for customized items after confirmation of order.
We advise our customers to inspect the furniture carefully for damages before makingpayment. Though rare, there is a possibility of manufacturing defects or even furniture beingdamaged during transportation. Should you detect any damage or defect e.g knocks, dent orcracks, inform us immediately email to firstname.lastname@example.org, You have the right to rejectthe merchandise upon delivery at no cost, except for clearance/1 SET OFFER/AS‐IS products.
All products qualify for a return except for the following:
· Products with customization options done which includes customized colors, cable holes and any dimensional or structural changes.
· Clearance/1 SETOFFER/AS-IS products
· Products that are not in new and unopened condition
· Products that have been removed from their original packaging, used, stained, torn, washed, discolored, dented, damaged and/or with traces of fragrance or odours
Request for returns should be made to us within 7 days from the delivery date for a full refund. Collection fees will be imposed and will be deducted from the full refund amount.
Our furniture comes with 6 months warranty on manufacturing defects (not including wear and tear or misuse), unless otherwise stated. If you detect any manufacturing defects or damages which are not due to misuse or wear and tear, take a picture of the problem and send it to email@example.com with a brief explanation of the problem, including the order number that can be found in the confirmation email sent to you, and date of purchase. We will contact you and arrange forour service team to assess the situation. In most cases, repairs will be done. If it is deemed beyond repair by the service team, we will exchange the productfor a identical one, or similar one of equal or greater price, depending on availability. Sanyee Singapore Pte Ltd reserves the right to make the final decision on whether to repair or exchange the product, as well as the replacement product, should an exchange be decided on.